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- Find the Root Causes (we’ve pretty much covered that first up)
- Listen - don't assume. Let them speak, be fair, and try to get them to see the facts rather than emotion. Acknowledge what they say, but do not encourage or enable negativity!
- Calmly confront the negative behaviour in a constructive way
- Break the problem down into bite sized pieces
- Have an open mind
- Don't participate. If you hear someone speaking negatively, don't participate in the conversation
- Work towards a resolution
- Counteract negativity with positivity
- Don’t do nothing - in most sitations it wont fix itself but will only get worse. Confront it, work through it and move on, because aint no body got time for negativity (work is challenging enough right?!)